To log into your wallet use the same username and password as your original Uulala account.  (your username will be the original email you used to register)

If you have forgotten your password head to and click on the forgot password and follow the prompts to reset. 

If you receive an error messaging stating that you are not registered, confirm that your email is correct, if it is then please create a ticket by emailing [email protected] or through the chat bot so that we can investigate your account.

If this does not resolve your issue then please email [email protected] or set up a ticket through our chatbot requesting that your password is reset. You will need to send this request using the original email that you used to set up your account and attach your Id verification photo as per these instructions - What is an ID confirmation photo? - our team will then be able to investigate.