Atomic Swap FAQs

This feature is used if you would like to trade your tokens on an exchange. If you do not wish to trade on an exchange DO NOT USE the atomic swap feature.

Can I send the tokens directly to an exchange address?
NO! You need an address that accepts ERC20 based-tokens. DO NOT USE AN EXCHANGE ADDRESS or you will lose your tokens.  Please also note the external tok...
Mon, 11 Mar, 2019 at 2:08 PM
Do I need to perform an Atomic Swap to send tokens to the Buyback?
NO! Please go directly to the buyback tab of your wallet.
Mon, 11 Mar, 2019 at 2:09 PM
I've completed the swap but the tokens aren't showing up in my wallet
Once you have sent the tokens to your wallet you need to add them to the account. Below is a link to a video that demonstrates how to add the token to your...
Mon, 11 Mar, 2019 at 3:08 PM
What is the token address & symbol?
Token Address: 0x26dE40bFFAFe73Ff4E37089B2C71e35Fd02eb1a7 Token Symbol: EUULA Decimals of Precision: 2`
Mon, 11 Mar, 2019 at 2:11 PM
I have two type of tokens showing in my MEW wallet EUULA & UULA
If you see UULA show up in your wallet ignore. So long as you have the correct number of EUULA tokens showing you have successfully completed your transacti...
Mon, 11 Mar, 2019 at 2:58 PM
Do I get ETH tokens when I complete the swap?
The short answer is NO! The external token is EUULA do not confuse an Ethereum-based token with ETH. You are receiving an Uulala External Token not ETH. 
Mon, 11 Mar, 2019 at 2:59 PM
What is an ERC20 token the same as ETH?
The external token is EUULA and it is ERC-20 based token, do not confuse an Ethereum-based token with ETH. You are receiving an Uulala External Token not ET...
Mon, 11 Mar, 2019 at 3:01 PM
Why is there a fee to complete the atomic swap?
The fee is 2% to send out and 1% to convert back into an internal token. These are subject to change.  Currently Uulala absorbs all the costs associated...
Mon, 11 Mar, 2019 at 3:07 PM
Are the coins now converted to Ethers? Or do they remain UULA coins?
The external token is an EUULA token do not confuse an Ethereum-based token with ETH. You are receiving an Uulala External Token not ETH.
Mon, 11 Mar, 2019 at 3:33 PM
When I click the atomic swap tab I do not have an option to add my Ethereum Address
This means that you have either added an address previously or there is an issue with your account.  Please create a support ticket or contact complianc...
Wed, 13 Mar, 2019 at 8:57 AM