General FAQ

How do I set Up two-factor Authentication (2FA)
Please make sure you have downloaded the Google Authenticator App to your phone and understand how it works PRIOR to turning on 2FA in your wallet. Once...
Mon, 11 Mar, 2019 at 3:21 PM
I didn't scan the 2FA QR code before hitting done
Please email [email protected] using the email account linked to your Uulala Wallet, with a photo of you holding the document you used to complete you...
Mon, 25 Mar, 2019 at 5:25 PM
Do I need 2FA to login to my account?
No. Every action within the account is protected by 2FA so you do not need to enter the code when you login. 
Mon, 11 Mar, 2019 at 3:25 PM
I'm locked out because I don't have access to my 2FA
Please create a support ticket or email [email protected] with a copy of the ID you used to confirm your KYC using the email account linked to your Uu...
Wed, 13 Mar, 2019 at 10:02 AM
Can I leave my tokens in my Uulala wallet?
Yes! You CAN keep your tokens in your Uulala wallet for as long as you like and they will just sit there.
Mon, 11 Mar, 2019 at 3:29 PM
When will the tokens be listed on an exchange
We are in the process of finalizing our exchange listing and will be notifying token holders once the details are confirmed. This will be finalized in Q2 an...
Thu, 11 Apr, 2019 at 4:05 PM
What exchanges will Uulala be listed on?
We are in the process of finalizing our exchange listing and will be notifying token holders once the details are confirmed. This will be finalized in Q2 an...
Mon, 25 Mar, 2019 at 3:38 PM
My wallet isn't showing the right number of tokens
If you have not completed an atomic swap and paid the 2% transaction fee or you have not sent any tokens to the buyback or peers.  Please create a suppo...
Wed, 13 Mar, 2019 at 8:55 AM
What exchanges have you applied for?
We will not be announcing exchange application information. We will be updating everyone on where we are listing once our application has been approved. Thi...
Mon, 25 Mar, 2019 at 3:39 PM
Why won't you make announcements until details are confirmed?
Please understand that due to the number of token holders we have with Uulala we can only announce confirmed details to avoid miscommunications, confusion, ...
Wed, 13 Mar, 2019 at 9:32 AM